Uptime Summary

TOTAL UPTIME FOR THE LAST 90 DAYS
99.94 %
Normal

Recent Uptime

Day Date Uptime
Tuesday October 3 100.00 %
Monday October 2 100.00 %
Sunday October 1 100.00 %
Saturday September 30 100.00 %
Friday September 29 100.00 %

Table of Contents

Normal
Information
Investigating
Monitoring
Identified
Degraded
Unavailable
Maintenance

History Grid
Oct 04
Oct 03
Oct 02
Oct 01
Sep 30
Sep 29
Sep 28
Status pages Status pages
Admin application Admin application
Notification services Notification services
Third Party Integrations Third Party Integrations

Third Party Provider Status

Normal
Date Status
8/6/2023 UP
8/7/2023 DOWN
8/8/2023 UP
8/9/2023 DOWN
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 DOWN
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 DOWN
9/1/2023 DOWN
9/2/2023 DOWN
9/3/2023 DOWN
9/4/2023 DOWN
9/5/2023 DOWN
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 DOWN
9/1/2023 DOWN
9/2/2023 DOWN
9/3/2023 DOWN
9/4/2023 DOWN
9/5/2023 DOWN
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 DOWN
8/8/2023 UP
8/9/2023 DOWN
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 DOWN
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
8/25/2023 UP
8/26/2023 UP
8/27/2023 UP
8/28/2023 UP
8/29/2023 UP
8/30/2023 UP
8/31/2023 UP
9/1/2023 UP
9/2/2023 UP
9/3/2023 UP
9/4/2023 UP
9/5/2023 UP
9/6/2023 UP
9/7/2023 UP
9/8/2023 UP
9/9/2023 UP
9/10/2023 UP
9/11/2023 UP
9/12/2023 UP
9/13/2023 UP
9/14/2023 UP
9/15/2023 UP
9/16/2023 UP
9/17/2023 UP
9/18/2023 UP
9/19/2023 UP
9/20/2023 UP
9/21/2023 UP
9/22/2023 UP
9/23/2023 UP
9/24/2023 UP
9/25/2023 UP
9/26/2023 UP
9/27/2023 UP
9/28/2023 UP
9/29/2023 UP
9/30/2023 UP
10/1/2023 UP
10/2/2023 UP
10/3/2023 UP
10/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
8/6/2023 UP
8/7/2023 UP
8/8/2023 UP
8/9/2023 UP
8/10/2023 UP
8/11/2023 UP
8/12/2023 UP
8/13/2023 UP
8/14/2023 UP
8/15/2023 UP
8/16/2023 UP
8/17/2023 UP
8/18/2023 UP
8/19/2023 UP
8/20/2023 UP
8/21/2023 UP
8/22/2023 UP
8/23/2023 UP
8/24/2023 UP
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Metrics

Recent Events

Last Month

SMS Delivery Delays And Failures to Movicel Network In Angola
September 01, 8:29pm EDT
Cloud Providers Twilio
Sep-1, 10:28pm EDT
We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep-2, 12:22am EDT
We are continuing to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep-2, 4:09am EDT
We are continuing to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep-2, 12:05pm EDT
We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep-2, 4:05pm EDT
We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep-3, 4:06pm EDT
We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep-4, 4:06pm EDT
We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep-5, 7:45am EDT
We are observing successful SMS delivery when sending messages to Movicel network in Angola. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep-5, 9:47am EDT
We are no longer experiencing SMS delivery delays and failures when sending messages to Movicel network in Angola. This incident has been resolved.

SMS Delivery delays for a Subset of Small Networks in the US for a Subset of Short Codes
September 01, 12:38pm EDT
Cloud Providers Twilio
Sep-1, 6:51pm EDT
We are observing recovery in SMS delivery delays for a subset of small networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep-1, 8:42pm EDT
We are no longer experiencing SMS delivery delays for a subset of small networks in the US for a subset of short codes. This incident has been resolved.
Month of August 2023

SMS Delivery Status Notification Failures
August 31, 8:41am EDT
Cloud Providers Twilio
Aug-31, 8:41am EDT
[closed] Our monitoring systems have detected a potential issue with Outbound SMS where messages will remain in SENT status and consequently move to DELIVERY_UNKNOWN status. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug-31, 9:31am EDT
Outbound SMS where messages will remain in SENT status and consequently move to DELIVERY_UNKNOWN status is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Aug-31, 10:00am EDT
Issue with SMS delivery status has been resolved and is operating normally at this time.

SMS Delivery Delays to Claro Network In Brazil
August 30, 4:33pm EDT
Cloud Providers Twilio
Aug-30, 8:42pm EDT
We are no longer experiencing SMS delivery delays when sending messages to Claro network in Brazil. This incident has been resolved.

Valid email address now required for public status page SMS subscriptions
August 29, 9:01pm EDT
Status pages Notification services
Aug-29, 9:30pm EDT
[closed]

Starting August 30th, 2023 for Public Status Pages that allow SMS subscriptions StatusCast will now require that a valid email address be confirmed before a person can fully establish a new SMS subscription.

This change in subscription workflow is to help prevent malicious parties from attempting to commit SMS fraud which has become a growing concern for many SaaS companies dealing with mass notifications. We here at StatusCast have witnessed this trend, in the past 6 months the quantity of malicious traffic attempting to commit SMS fraud has increased drastically. While we have continued to implement industry best practices to safeguard against this sort of activity, ultimately real user confirmation is the most effective way to prevent such unwanted attention.

Application Insights - Mitigated - Additional Information
August 18, 4:30pm EDT
Cloud Providers Azure
Aug-18, 4:30pm EDT
[closed]

Summary of Impact: Between 20:30 UTC on 18 Aug. 23 and 05:10 UTC on 19 Aug. 23, you were identified as customer using Workspace-based Application Insights resources who may have experienced 7-10% data gaps during the impact window, and potentially incorrect alert activations.

Preliminary Root Cause: We identified that the issue was caused due to a code bug as part of the latest deployment which has caused some drop in the data.

Mitigation: We have rolled back the deployment to last known good build to mitigate the issue.

Additional Information: Following additional recovery efforts, we have re-ingested the data that was not correctly ingested due to this event, after further investigation it was discovered that the initial re-ingested data had incorrect TimeGenerated values, instead of the original TimeGenerated value. This may cause incorrect query results which may further cause incorrect alerts or report generation. We have investigated the issue that caused this behavior so future events utilizing data recovery processes will re-ingest the data with the correct, original TimeGenerated value.

If you need any further assistance on this, please raise the support ticket for the same.

Aug-18, 4:31pm EDT
Resolved
Sep-13, 2:44pm EDT

Summary of Impact: Between 20:30 UTC on 18 Aug. 23 and 05:10 UTC on 19 Aug. 23, you were identified as customer using Workspace-based Application Insights resources who may have experienced 7-10% data gaps during the impact window, and potentially incorrect alert activations.

 

Preliminary Root Cause: We identified that the issue was caused due to a code bug as part of the latest deployment which has caused some drop in the data.

 

Mitigation: We have rolled back the deployment to last known good build to mitigate the issue.

 

Additional Information: Following additional recovery efforts, we re-ingested the data that was not correctly ingested due to this event, after further investigation it was discovered that the initial re-ingested data had incorrect TimeGenerated values, instead of the original TimeGenerated value. This may have caused incorrect query results which may have further caused incorrect alerts or report generation. Our investigation extended past previous mitigation and we were able to identify a secondary code bug that caused this behavior. We deployed a hotfix using our Safe Deployment Procedures that re-ingested the data with the correct, original TimeGenerated value. All regions are now recovered and previously incorrect TimeGenerated values are now corrected.

 

If you need any further assistance on this, please raise the support ticket for the same.

 

Next Steps: We will continue to investigate to establish the full root cause and prevent future occurrence. Stay informed about Azure service issues by creating custom service health alerts: https://aka.ms/ash-videos for video tutorials and https://aka.ms/ash-alerts for how-to documentation.

Mail Send requests delays
August 09, 3:01am EDT
Cloud Providers SendGrid
Aug-9, 3:33am EDT
Our engineers have identified the issue and are working towards a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Aug-9, 5:14am EDT
Our engineers found the cause of the mail send request delay issue and implemented a solution, we are still monitoring it the situations. Customers from Europe might have experienced request delays as a result of an issue with one of our network providers that also affected our datacenter. We will provide more information when it becomes available.
Aug-9, 8:18am EDT
Our engineers are monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.
Aug-9, 9:26am EDT
Our engineers are still monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.
Aug-9, 10:26am EDT
Our engineers are still monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.
Aug-9, 11:20am EDT
Our engineers are still monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.
Aug-9, 12:15pm EDT
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Aug-9, 1:13pm EDT
Our engineers have monitored the fix and confirmed the issue with Email Send request delays has been resolved. All services are now operating normally at this time.

Intermittent Latency when clicking on Links within emails
August 07, 5:16pm EDT
Cloud Providers SendGrid
Aug-7, 5:16pm EDT
[closed] Our engineers have investigated and resolved the issues with links. From 10:15 PM PST to 2:15 PM PST customers may have noted intermittent latency when clicking on links within emails, resulting in longer than expected loading times, or misdirections. The issue has been resolved, and all impacted services are operating normally.

Australian Customers presenting unable to get mx info: failed to get IPs from PTR record
August 03, 11:05pm EDT
Cloud Providers SendGrid
Aug-3, 11:10pm EDT
Our engineering team has identified the issue. We will provide another update as soon as more information becomes available.
Aug-3, 11:26pm EDT
Our engineers have monitored the behaviour and confirmed that the issue regarding deferred emails have been resolved. All services are now operating normally at this time.
Aug-3, 11:42pm EDT
Our engineers have monitored the Mail Send behaviour and confirmed the issue related to deferred emails have been resolved. All services are now operating normally at this time.
Month of July 2023

Delays in EU transactional email delivery time
July 27, 11:32am EDT
Cloud Providers Mailgun
Jul-27, 12:07pm EDT
Delivery time for EU transactional emails is back to normal. We continue to monitor.
Jul-27, 12:43pm EDT
This incident has been resolved.