Uptime Summary

TOTAL UPTIME FOR THE LAST 10 DAYS
100.00 %
Normal

Recent Uptime

Day Date Uptime
Friday June 2 100.00 %
Thursday June 1 100.00 %
Wednesday May 31 100.00 %
Tuesday May 30 100.00 %
Monday May 29 100.00 %

Table of Contents

Normal
Information
Investigating
Monitoring
Identified
Degraded
Unavailable
Maintenance

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Jun 03
Jun 02
Jun 01
May 31
May 30
May 29
May 28
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Notification services Notification services
Third Party Integrations Third Party Integrations

Third Party Provider Status

Normal
Date Status
4/6/2023 DOWN
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
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4/17/2023 UP
4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 DOWN
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
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5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
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5/22/2023 DOWN
5/23/2023 UP
5/24/2023 UP
5/25/2023 UP
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5/27/2023 UP
5/28/2023 UP
5/29/2023 UP
5/30/2023 DOWN
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
6/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/6/2023 DOWN
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
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4/15/2023 UP
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4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
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5/10/2023 UP
5/11/2023 UP
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5/15/2023 UP
5/16/2023 UP
5/17/2023 UP
5/18/2023 UP
5/19/2023 UP
5/20/2023 UP
5/21/2023 UP
5/22/2023 DOWN
5/23/2023 UP
5/24/2023 UP
5/25/2023 UP
5/26/2023 UP
5/27/2023 UP
5/28/2023 UP
5/29/2023 UP
5/30/2023 DOWN
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
6/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
4/16/2023 UP
4/17/2023 UP
4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
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5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
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4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 DOWN
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
5/16/2023 UP
5/17/2023 UP
5/18/2023 UP
5/19/2023 UP
5/20/2023 UP
5/21/2023 UP
5/22/2023 UP
5/23/2023 UP
5/24/2023 UP
5/25/2023 UP
5/26/2023 UP
5/27/2023 UP
5/28/2023 UP
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5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
6/4/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
4/16/2023 UP
4/17/2023 UP
4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
5/16/2023 UP
5/17/2023 UP
5/18/2023 UP
5/19/2023 UP
5/20/2023 UP
5/21/2023 UP
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5/23/2023 UP
5/24/2023 UP
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5/26/2023 UP
5/27/2023 UP
5/28/2023 UP
5/29/2023 UP
5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
4/16/2023 UP
4/17/2023 UP
4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
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5/24/2023 UP
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5/27/2023 UP
5/28/2023 UP
5/29/2023 UP
5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
4/16/2023 UP
4/17/2023 UP
4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
5/16/2023 UP
5/17/2023 UP
5/18/2023 UP
5/19/2023 UP
5/20/2023 UP
5/21/2023 UP
5/22/2023 UP
5/23/2023 UP
5/24/2023 UP
5/25/2023 UP
5/26/2023 UP
5/27/2023 UP
5/28/2023 UP
5/29/2023 UP
5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
4/16/2023 UP
4/17/2023 UP
4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
5/16/2023 UP
5/17/2023 UP
5/18/2023 UP
5/19/2023 UP
5/20/2023 UP
5/21/2023 UP
5/22/2023 UP
5/23/2023 UP
5/24/2023 UP
5/25/2023 UP
5/26/2023 UP
5/27/2023 UP
5/28/2023 UP
5/29/2023 UP
5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
4/16/2023 UP
4/17/2023 UP
4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
5/16/2023 UP
5/17/2023 UP
5/18/2023 UP
5/19/2023 UP
5/20/2023 UP
5/21/2023 UP
5/22/2023 UP
5/23/2023 UP
5/24/2023 UP
5/25/2023 UP
5/26/2023 UP
5/27/2023 UP
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5/29/2023 UP
5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
4/16/2023 UP
4/17/2023 UP
4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
5/16/2023 UP
5/17/2023 UP
5/18/2023 UP
5/19/2023 UP
5/20/2023 UP
5/21/2023 UP
5/22/2023 UP
5/23/2023 UP
5/24/2023 UP
5/25/2023 UP
5/26/2023 UP
5/27/2023 UP
5/28/2023 UP
5/29/2023 UP
5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
4/16/2023 UP
4/17/2023 UP
4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
5/16/2023 UP
5/17/2023 UP
5/18/2023 UP
5/19/2023 UP
5/20/2023 UP
5/21/2023 UP
5/22/2023 UP
5/23/2023 UP
5/24/2023 UP
5/25/2023 UP
5/26/2023 UP
5/27/2023 UP
5/28/2023 UP
5/29/2023 UP
5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
4/14/2023 UP
4/15/2023 UP
4/16/2023 UP
4/17/2023 UP
4/18/2023 UP
4/19/2023 UP
4/20/2023 UP
4/21/2023 UP
4/22/2023 UP
4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
5/16/2023 UP
5/17/2023 UP
5/18/2023 UP
5/19/2023 UP
5/20/2023 UP
5/21/2023 UP
5/22/2023 UP
5/23/2023 UP
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5/28/2023 UP
5/29/2023 UP
5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
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4/24/2023 UP
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4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
5/14/2023 UP
5/15/2023 UP
5/16/2023 UP
5/17/2023 UP
5/18/2023 UP
5/19/2023 UP
5/20/2023 UP
5/21/2023 UP
5/22/2023 UP
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5/29/2023 UP
5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
4/13/2023 UP
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4/20/2023 UP
4/21/2023 UP
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4/23/2023 UP
4/24/2023 UP
4/25/2023 UP
4/26/2023 UP
4/27/2023 UP
4/28/2023 UP
4/29/2023 UP
4/30/2023 UP
5/1/2023 UP
5/2/2023 UP
5/3/2023 UP
5/4/2023 UP
5/5/2023 UP
5/6/2023 UP
5/7/2023 UP
5/8/2023 UP
5/9/2023 UP
5/10/2023 UP
5/11/2023 UP
5/12/2023 UP
5/13/2023 UP
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5/30/2023 UP
5/31/2023 UP
6/1/2023 UP
6/2/2023 UP
6/3/2023 UP
60 days ago 100.00 % Today
Normal
Date Status
4/5/2023 UP
4/6/2023 UP
4/7/2023 UP
4/8/2023 UP
4/9/2023 UP
4/10/2023 UP
4/11/2023 UP
4/12/2023 UP
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today
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60 days ago 100.00 % Today

Metrics

Recent Events

Last Month

Gateway REST API Affected Due to Bad Host
May 30, 7:33am EDT
Cloud Providers Twilio
May-30, 7:33am EDT
[closed] Twilio REST API was degraded for 26 minutes between 03:34 AM and 04:00 AM Pacific Time. During this period of time customers may have observed failures while calling the API.The issue has now been resolved.

Programmable Messaging Callback Failures
May 22, 12:08pm EDT
Cloud Providers Twilio
May-22, 12:08pm EDT
[closed] We've become aware of a potential issue with SMS status callbacks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May-22, 12:28pm EDT
We are experiencing delays in delivering message callbacks to our customers. Our engineers are working to restore the service. We expect to provide another update in 30 minutes or as soon as more information becomes available.
May-22, 12:34pm EDT
We are experiencing failures in delivering a subset of final message status callbacks (DELIVERED/UNDELIVERED) to our customers. Our engineers are working to restore the service. We expect to provide another update in 30 minutes or as soon as more information becomes available.
May-22, 1:04pm EDT
We are observing recovery with the failures in delivering a subset of final message status callbacks (DELIVERED/UNDELIVERED) to our customers. Our engineers will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
May-22, 1:26pm EDT
The issue with failures in delivering a subset of final message status callbacks (DELIVERED/UNDELIVERED) has been resolved and Programmable Messaging is operating normally at this time.
May-22, 2:07pm EDT
The issue with failures in delivering a subset of final message status callbacks (DELIVERED/UNDELIVERED) has been resolved and Programmable Messaging is operating normally at this time.

Status page and admin portal degraded performance event
May 10, 4:11pm EDT
Status pages Admin application
May-10, 4:11pm EDT
[closed]

StatusCast engineers have detected a possible performance impacting event affecting status pages and the admin application. This event is not impacting notification processing. We apologize for this inconvenience and will provide an update shortly. 

May-10, 7:06pm EDT

This event has been resolved. 

Incoming beacons not being processed
May 09, 7:07pm EDT
Third Party Integrations
May-9, 7:07pm EDT
[closed] StatusCast's engineers were alerted that new beacon pings were not being picked up and processed by StatusCast. We apologize for this inconvenience and are currently investigating this issue and will provide an update as soon as possible
May-9, 8:19pm EDT

At this time beacons should be processing. The team will continue to monitor everything to ensure that services continue to operate as expected.

May-9, 9:10pm EDT

This event has been resolved. 

Month of April 2023

Multiple delays in email deliverability
April 25, 10:02am EDT
Cloud Providers SendGrid
Apr-25, 10:52am EDT
At 7:30 A.M. PT on April 25, 2023, our engineers identified and mitigated the issue that was causing delivery delays to some SendGrid customers and are currently monitoring traffic to ensure delivery. We will provide another update within an hour
Apr-25, 12:03pm EDT
Our engineers have monitored the fix and confirmed the issue with delay in deliverability has been resolved. All services are now operating normally at this time.

SMS Delivery Failure and Delay to Bouygues Telecom and Free Mobile France Networks
April 06, 6:30am EDT
Cloud Providers Twilio
Apr-6, 6:30am EDT
[closed] We observed SMS Delivery Failure and Delay to Bouygues Telecom and Free Mobile France Networks for 46 minutes between 02:21 and 03:07 Pacific Time on 04/06/2023. During this period of time customers may have experienced SMS Delivery Failure and Delay to the affected Networks. The issue has now been resolved.
Month of March 2023

SMS Delivery Failures to Israel Cellcom and Pelephone - for Ported Numbers
March 29, 6:59am EDT
Cloud Providers Twilio
Mar-29, 6:59am EDT
[closed] We are experiencing SMS delivery failures to Israel Cellcom and Pelephone - for Ported Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar-29, 7:51am EDT
We are observing successful SMS delivery to Israel Cellcom and Pelephone - for Ported Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar-29, 9:44am EDT
We are no longer experiencing SMS delivery failures to Israel Cellcom and Pelephone - for Ported Numbers. This incident has been resolved.

SMS Delivery Failure to Bee Mobile and Telikom Network in Papua New Guinea
March 27, 3:22am EDT
Cloud Providers Twilio
Mar-27, 9:36am EDT
We are observing successful SMS delivery to Bee Mobile and Telikom Network in Papua New Guinea. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar-27, 11:33am EDT
We are no longer experiencing SMS delivery failures to Bee Mobile and Telikom networks in Papua New Guinea. This incident has been resolved.

SMS Delivery Failure to PNCC Network in Palau
March 27, 2:54am EDT
Cloud Providers Twilio
Mar-27, 9:47am EDT
We are observing successful SMS delivery to PNCC network in Palau. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar-27, 11:51am EDT
We are no longer experiencing SMS delivery failures to PNCC network in Palau. This incident has been resolved.

Azure Redis Cache - Connectivity Issues - Investigating

March 16, 5:24am EDT
Cloud Providers Azure
Mar-16, 5:24am EDT
[closed]

Between 03:30 UTC and 13:52 UTC on 16 Mar 2023 you were identified as a customer using Azure Redis Cache that may have experienced some service degradation such as unexpected failovers, timeouts and intermittent connectivity issues.

This issue is now mitigated; more information will follow shortly. 

Mar-16, 5:24am EDT

Impact Statement: Starting at 03:30 UTC on 16 Mar 2023, you have been identified as a customer using Azure Redis Cache who may experience some service degradation such as unexpected failovers, timeouts and intermittent connectivity issues.


Current Status: We are aware of the issue and are actively investigating. The next update will be provided in 60 minutes or as events warrant.

Mar-16, 5:24am EDT

Impact Statement: Starting at 03:30 UTC on 16 Mar 2023, you have been identified as a customer using Azure Redis Cache who may experience some service degradation such as unexpected failovers, timeouts and intermittent connectivity issues.


Current Status: We have identified the cause of this to be an issue with a recent deployment. We are in the early stages of developing a hotfix to mitigate this issue. The next update will be provided in 1 hour or as events warrant.

Mar-16, 5:24am EDT

Impact Statement: Starting at 03:30 UTC on 16 Mar 2023, you have been identified as a customer using Azure Redis Cache who may experience some service degradation such as unexpected failovers, timeouts and intermittent connectivity issues.


Current Status: We have identified the potential root cause to be an issue with a recent deployment. We are in the early stages of developing a hotfix to mitigate this, in the meantime, we are looking into pausing the deployment to avoid further disruption. The next update will be provided in 2 hours, or as events warrant.

Mar-16, 5:24am EDT

Impact Statement: Starting at 03:30 UTC on 16 Mar 2023, you have been identified as a customer using Azure Redis Cache who may experience some service degradation such as unexpected failovers, timeouts and intermittent connectivity issues.


Current Status: We have identified the potential root cause to be a bug which was introduced during a recent deployment and is causing the unexpected failovers to occur. We are working to pause the deployment to avoid further disruption. There is no current workaround for this issue, however, once failover process is completed for all nodes of a cache resource, cache health should return to normal. We are also working on a hotfix that will be deployed in the coming days to resolve the underlying issue.

The next update will be provided in 2 hours, or as events warrant.

Mar-16, 5:24am EDT

Impact Statement: Starting at 03:30 UTC on 16 Mar 2023, you have been identified as a customer using Azure Redis Cache who may experience some service degradation such as unexpected failovers, timeouts and intermittent connectivity issues.


Current Status: We have identified the cause of this to be a bug which was introduced during a recent deployment and is causing the unexpected failovers to occur. We have put a pause on the deployment as a short term fix while we continue to work on developing the hotfix to address the underlying issue which we expect to mitigate fully this. There is no current workaround for this, however, once failover process is completed for all nodes of a cache resource, cache health should return to normal. 

The next update will be provided in 2 hours, or as events warrant.

Mar-16, 5:24am EDT

Summary of Impact: Between 03:30 UTC and 13:52 UTC on 16 Mar 2023 you were identified as a customer using Azure Redis Cache that may have experienced some service degradation such as unexpected failovers, timeouts and intermittent connectivity issues.


Preliminary Root Cause: We identified that a recent deployment introduced a bug, which led to the unexpected failovers, timeouts and connectivity issues mentioned above. 


Mitigation: We mitigated this by stopping the deployment which was causing these issues, and can confirm that this has mitigated impact for customers. We are still in the process of rolling out the hotfix as a long term fix. 


Next steps: We will continue to investigate to establish the full root cause and prevent future occurrences. Stay informed about Azure service issues by creating custom service health alerts: https://aka.ms/ash-videos for video tutorials and https://aka.ms/ash-alerts for how-to documentation.