July 22, 12:30pm EDT

StatusCast and 4me’s support team are ready to take the next step in migrating our support services from StatusCast’s legacy ticketing system to using 4me directly for all change requests and incidents. This next step in integrating StatusCast’s operations to 4me will ultimately provide you with much more insight into requests you submit and their status.

What is changing?

On Wednesday, July 24th 2024 StatusCast’s support portal will be shifted to https://4me-statuscast-portal.4me.com/, this self service portal will be your new resource to submit new tickets and view the status of any existing ones that you have submitted.

This new portal will give you a more accurate status of the ticket, and in the event that you request a change or run into an issue that requires development work, you will have visibility into the status of that from a development to a QA, to a production perspective. Also, customers will be able to find answers to their questions by walking through the portal that contains a knowledge base which will be extended as we go along.

We are very excited to bring this extended visibility to our customers as we believe it’s a major step forward in the support that we provide. As a result of this change, emailing support@statuscast.com will no longer open tickets. You will need to access the self-service portal to submit and access support requests.

A link to this self service portal has been added to StatusCast’s admin portal and you can access it by selecting the Settings > Help Center > Support Tickets

Existing StatusCast administrators have been granted access to this new portal. To access the StatusCast Portal, go to https://4me-statuscast-portal.4me.com/ and start with ‘Forgot your 4me password?’(1) so that you can get sent an email to register your support portal password. If you do not get an email while doing this you may not have been granted automated access, in that case you can self register by clicking “Register as New User”(2):

The StatusCast Portal requires you to use an email address and to set up a password with 18 characters.