June 07, 9:00am EDT
Admin application Support Services
 
Jun-7, 9:00am EDT

Following the acquisition by 4me, we have been preparing to integrate StatusCast’s support operations into 4me’s infrastructure. By combining our support operations with 4me’s, our customers will have the advantage of 24x7 support and the number of available representatives will almost quadruple.


To take the first step forward in officially merging these teams we will be removing the live chat option available in the admin portal starting on Friday June 7th, 2024. You can continue to be  to communicate with support through email(support@statuscast.com) or by accessing our current support portal.


In the coming months, you will notice several changes in how StatusCast's support is provided. This will involve the introduction of a new and improved support portal for tracking any change requests or issues that you have logged with support. Additionally, more tools and auditing information will be made available in the application, and there will be an increase in the help and knowledge resources accessible directly.


We are very excited to be expanding our support offering with 4me and know that it will ultimately help our community of valued customers and users!

Status pages Admin application Notification services Third Party Integrations Support Services
 
Apr-2, 9:00am EDT

We are very excited to announce that StatusCast has been acquired by 4Me! Since 2013 we have been working hard to close the gap between service outages and those who are impacted, and this acquisition is one large step further in our journey of providing critical information to those who need it most. 

The inclusion of StatusCast's features will aid 4Me in it's mission to modernize service management for organizations. Click here to read more!

Cloud Providers Twilio
 
Mar-8, 10:01am EST
We are experiencing SMS delivery delays when sending messages to Telefonica Network In Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
 
Mar-8, 10:12am EST
We are continuing our investigation and have discovered SMS Latin America is affected by SMS delivery delays when sending messages to Telefonica Network in Mexico.
 
Mar-8, 11:22am EST
We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
 
Mar-7, 2:27am EST
We've become aware of a potential issue with SMS Message Delivery delay to Tigo Network In Chad. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
 
Mar-7, 2:37am EST
We are experiencing SMS delivery delays when sending messages to Tigo Network In Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
 
Mar-7, 2:43am EST
We are experiencing SMS delivery delays when sending messages to Tigo Network In Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
 
Mar-7, 3:34am EST
We are continuing to experience SMS delivery delays when sending messages to Tigo Network In Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
 
Mar-7, 5:28am EST
We are continuing to experience SMS delivery delays when sending messages to Tigo Network In Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
 
Mar-7, 9:18am EST
We are continuing to experience SMS delivery delays when sending messages to Tigo Network in Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
 
Mar-7, 10:12am EST
We are observing recovery in SMS delivery delays when sending messages to Tigo Network In Chad. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 min or as soon as more information becomes available.
Cloud Providers Twilio
 
Mar-4, 6:12am EST
Our monitoring systems have detected a potential issue with Messaging Pool service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
 
Mar-4, 6:34am EST
Our engineers have identified the issue with Messaging Services for SMS and are working to deploy a fix. We expect to provide another update in 1 hour as soon as more information becomes available.
 
Mar-4, 6:35am EST
Our engineers have identified the issue with Messaging Services for SMS and are working to deploy a fix. We expect to provide another update in 1 hour as soon as more information becomes available.
 
Mar-4, 7:34am EST
We are investigating a service interruption with Messaging Services. There could be Intermittent SMS delivery failures for some regions. We expect to provide another update in 2 hours or as soon as more information becomes available.
 
Mar-4, 8:06am EST
SMS / MMS delivery with Messaging service is now operating normally post deployment of a fix. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
 
Feb-26, 1:43am EST
Our monitoring systems have detected a potential issue related to SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
 
Feb-26, 1:54am EST
We are experiencing SMS delivery delays when sending messages to the Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
 
Feb-26, 2:38am EST
We have observed a recovery from SMS delivery delays when sending messages to the Safaricom network in Kenya. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
 
Feb-23, 8:40pm EST
Our monitoring systems have detected a potential issue inbound messages stopped showing Messaging Service SID. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
 
Feb-23, 8:52pm EST
Inbound messages stopped showing Messaging Service SID. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.
 
Feb-23, 9:43pm EST
Inbound messages are now properly showing the Messaging Service SID. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
 
Jan-18, 5:45pm EST

We want to keep you fully informed about recent security enhancements on our platform, especially if you are utilizing third-party agents, bots, uptime monitors, or accessing our services through APIs with nonstandard user agents.


Recent Security Enhancements


As part of our commitment to maintaining robust digital security, we have increased the surface security of our firewall and denial of service protection services. This proactive measure is crucial to counter the significant rise in distributed denial of service (DDoS) attacks and unauthorized penetration attempts.


If you're using third-party agents, bots, uptime monitors, or APIs with nonstandard user agents, you may experience inconsistencies in accessing our services. We understand the importance of uninterrupted access to our services for your operations. If you encounter any access difficulties, please contact us immediately. Our team is ready to work closely with you to ensure any problems are swiftly resolved.


We appreciate your understanding and cooperation as we enhance our security measures. Thank you for your continued trust in our services. Together, we ensure a secure and efficient digital experience.


January 13, 9:16am EST
Admin application Notification services
 
Jan-13, 9:16am EST
StatusCast engineers identified a backup in its background processing that resulted in some actions being delayed from being completed in a timely fashion. Once the backup had been identified engineers worked swiftly to correct the issue and to release a patch update to help prevent this type of backup from happening again in the future. At this time StatusCast should be operating fully as expected, if you continue to have any further issues please contact us at support@statuscast.com
Status pages
 
Dec-31, 8:00am EST

The maintenance that was scheduled for today, December 31st at 8:00AM EST has been rescheduled for January 7th at  8:00AM EST. We apologize for any inconvenience, if you have any questions please send them to support@statuscast.com.