SMS Delivery Status Notification Failures

Incident

August 31, 10:00am EDT

SMS Delivery Status Notification Failures

Status: closed

Start: August 31, 8:41am EDT

End: August 31, 10:00am EDT

Duration: 1 hour 18 minutes

Affected Components:

Cloud Providers Twilio

Investigating

August 31, 8:41am EDT

Our monitoring systems have detected a potential issue with Outbound SMS where messages will remain in SENT status and consequently move to DELIVERY_UNKNOWN status. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Monitoring

August 31, 9:31am EDT

Outbound SMS where messages will remain in SENT status and consequently move to DELIVERY_UNKNOWN status is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Resolved

August 31, 10:00am EDT

Issue with SMS delivery status has been resolved and is operating normally at this time.