SMS Delivery Failures on a Subset of Scheduled Messages Sent with Link Shortening

Incident
June 25, 12:39pm EDT

SMS Delivery Failures on a Subset of Scheduled Messages Sent with Link Shortening

Status: closed
Start: June 23, 3:28pm EDT
End: June 25, 12:39pm EDT
Duration: 1 day 21 hours 10 minutes
Affected Components:
Cloud Providers Twilio
Investigating

June 23, 5:06pm EDT

June 23, 5:06pm EDT

We are continuing to experience SMS delivery failures on a subset of scheduled messages sent with Link Shortening. Our engineers are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

June 23, 7:00pm EDT

June 23, 7:00pm EDT

We are continuing to experience SMS delivery failures on a subset of scheduled messages sent with Link Shortening. Our engineers are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Investigating

June 23, 11:00pm EDT

June 23, 11:00pm EDT

We are continuing to experience SMS delivery failures on a subset of scheduled messages sent with Link Shortening. Our engineers are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Monitoring

June 23, 11:33pm EDT

June 23, 11:33pm EDT

We are observing successful SMS delivery on a subset of scheduled messages sent with Link Shortening. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Monitoring

June 24, 1:33am EDT

June 24, 1:33am EDT

We are observing successful SMS delivery on a subset of scheduled messages sent with Link Shortening. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

June 24, 3:35am EDT

June 24, 3:35am EDT

We are continuing to experience SMS delivery failures on a subset of scheduled messages sent with Link Shortening. Our engineers are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

June 24, 4:33am EDT

June 24, 4:33am EDT

We are continuing to experience SMS delivery failures on a subset of scheduled messages sent with Link Shortening. Our engineers are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

June 24, 6:38am EDT

June 24, 6:38am EDT

We are continuing to experience SMS delivery failures on a subset of scheduled messages sent with Link Shortening. Our engineers are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Investigating

June 24, 10:50am EDT

June 24, 10:50am EDT

We continuing experiencing SMS delivery failures on a subset of scheduled messages sent with Link Shortening. Our engineers are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Investigating

June 24, 6:45pm EDT

June 24, 6:45pm EDT

We continuing experiencing SMS delivery failures on a subset of scheduled messages sent with Link Shortening. Our engineers are actively working to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Monitoring

June 25, 10:50am EDT

June 25, 10:50am EDT

We are observing successful SMS delivery on a subset of scheduled messages sent with Link Shortening. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Resolved

June 25, 12:39pm EDT

June 25, 12:39pm EDT

We are no longer experiencing SMS delivery failures to on a subset of scheduled messages sent with Link Shortening. This incident has been resolved.