March 06, 2:58pm EST

StatusCast replaced its vendor for managing support chats within the administrative application. In an effort to improve the efficiency of StatusCast's Suppor team, we have replaced Intercom with Zendesk which we had been previously using to log support tickets. Just as with Intercom, Zendesk does not have access to your subscribers or to your incident data, but does retain some general usage details to help Support in diagnosing and reviewing accounts. For an updated copy of StatusCast's DPA please reach out to support@statuscast.com