Programmable Messaging Errors for US A2P Provisioned 10 DLC Numbers

Incident
March 15, 8:51pm EDT

Programmable Messaging Errors for US A2P Provisioned 10 DLC Numbers

Status: closed
Start: March 14, 10:31am EDT
End: March 15, 8:51pm EDT
Duration: 1 day 10 hours 19 minutes
Affected Components:
Cloud Providers Twilio
Investigating

March 14, 10:31am EDT

March 14, 10:31am EDT

Our monitoring systems have detected a potential issue with messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Investigating

March 14, 10:41am EDT

March 14, 10:41am EDT

We are experiencing errors resulting in message failures and filtering for US A2P provisioned 10 DLC numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

March 14, 11:33am EDT

March 14, 11:33am EDT

We are continuing to experience errors resulting in message failures and filtering for US A2P provisioned 10 DLC numbers. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

March 14, 12:28pm EDT

March 14, 12:28pm EDT

We are observing successful SMS deliveries for US A2P provisioned 10 DLC numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Monitoring

March 14, 1:46pm EDT

March 14, 1:46pm EDT

We are observing successful SMS deliveries for US A2P provisioned 10 DLC numbers, although customers may see a slightly greater latency when sending a message. We will continue to monitor to ensure full service recovery. We expect to provide another update in 12 hours or as soon as more information becomes available.

Monitoring

March 15, 1:48am EDT

March 15, 1:48am EDT

We are observing successful SMS deliveries for US A2P provisioned 10 DLC numbers, although customers may see a slightly greater latency when sending a message. We will continue to monitor to ensure full service recovery. We expect to provide another update in 12 hours or as soon as more information becomes available.

Monitoring

March 15, 1:46pm EDT

March 15, 1:46pm EDT

We continue to observe successful SMS deliveries for US A2P provisioned 10 DLC numbers, although customers may see a slightly greater latency when sending a message. We will continue to monitor to ensure full service recovery. We expect to provide another update in 12 hours or as soon as more information becomes available.

Monitoring

March 15, 6:48pm EDT

March 15, 6:48pm EDT

SMS deliveries for US A2P provisioned 10 DLC numbers are being delivered successfully, however, customers may see a slightly greater latency when sending a message. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.

Resolved

March 15, 8:51pm EDT

March 15, 8:51pm EDT

This incident has been resolved.